- The use of enquiry and registration forms
- Your purchase of any our products or services
- The provision of your details to us either online or offline.
- Corresponding with us by phone, e-mail or otherwise
The elements of your Data that we collect may include:
- Name, Job title, Company name, Company address, phone and fax number
- Home address and phone number, Mobile telephone number, E-mail address
- Financial and payment details such as credit card information
- Date of birth
- Educational history, work experience and other information from your CV if you provide this to us
- Market research data such as readership patterns
- Usage statistics
- Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
- Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.
Use of Personal Information
We use your Data for purposes which may include:
- Providing our users with a personalised service
- Processing orders, registrations and enquiries
- Conducting market research surveys
- Allowing users to participate in interactive features of our service, where they choose to do so
- Providing reports to our customers
- Providing you with information about products and services we offer (if you agree to receive such information)
- To build up marketing profiles
- To aid strategic development
- To audit usage of the site. We use technology on the registration and manage my account pages of some of our websites, which may record user movements, including page scrolling, mouse clicks and text entered. It will not record financial information such as credit or debit card details. The data we collect in this way helps us to identify usability issues, to improve the assistance and technical support we can provide to users and is also used for aggregated and statistical reporting purposes.
Disclosure of Your Information
We may disclose your information to:
- business partners and to sub-contractors and third party suppliers we engage to provide services which involve processing data on our behalf;
- successors in title to our business;
- any member of our group (which means our subsidiaries, our ultimate holding company and its subsidiaries (as defined in s.1159 Companies Act 2006 or in accordance with a properly executed court order or as otherwise required to do so by law;
- advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. analytics and search engine providers that assist us in the improvement and optimisation of our site;
- credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
We reserve the right to fully cooperate with any law enforcement authorities or court order requiring or requesting us to disclose the identity or other usage details of any user of our sites.
We also use information in aggregate form (so that no individual user is identified by name).
We will disclose your personal information to third parties:
- In the event we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
- If Maistro UK Limited or Maistro PLC or substantially all of their assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
Transfer of Data
Maistro UK Limited has appropriate measures in place to ensure that our users’ Data is protected against unauthorised access or use, alteration, unlawful or accidental destruction and accidental loss. User Data may be transferred outside Maistro UK Limited to data processors such as fulfilment houses but they will act only on our instructions to provide the services required.
User Access and Control of Data
What are cookies?
Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website, or another website, to recognise your device the next time you visit. Web beacons or other similar files can also do the same thing. We use the term “cookies” in this policy to refer to all files that collect information in this way. There are many functions cookies serve. For example, they can help us to remember your username and preferences, analyse how well our website is performing. Certain cookies contain personal information – for example, if you click to “remember me” when logging in, a cookie will store your username. Most cookies won’t collect information that identifies you, and will instead collect more general information such as how users arrive at and use our websites, or a user’s general location.
Some cookies are essential for the operation of our website. For example, some cookies allow us to identify customers and ensure they can access the account only pages. If a customer opts to disable these cookies, the user will not be able to access all of the content in their account.
We also use or allow third parties to serve cookies that fall into the four categories above. For example, like many companies, we use Google Analytics to help us monitor our website traffic. We may also use third party cookies to help us with market research, revenue tracking, improving site functionality and monitoring compliance with our terms and conditions and copyright policy.
Can a website user block cookies?
Do we track whether users open our emails?
Our emails may contain a single, campaign-unique “web beacon pixel” to tell us whether our emails are opened and verify any clicks through to links or advertisements within the email. We may use this information for purposes including determining which of our emails are more interesting to users, to query whether users who do not open our emails wish to continue receiving them and to inform our advertisers in aggregate how many users have clicked on their advertisements. The pixel will be deleted when you delete the email. If you do not wish the pixel to be downloaded to your device, you should select to receive emails from us in plain text rather than HTML.
- Click the wrench icon on the browser toolbar
- Select Settings
- Click ‘Show advanced settings’
- In the “Privacy” section, click the ‘Content settings’ button
- To enable cookies in the “Cookies” section, pick ‘Allow local data to be set’, this will enable both first-party and third-party cookies. To allow only first-party cookies pick ‘Block all third-party cookies without exception’
- To disable cookies, in the “Cookies” section, pick ‘Block sites from setting any data’
- Note there are various levels of cookie enablement and disablement in Chrome. For more information on other cookie settings offered in Chrome, refer to the following page from here
Microsoft Internet Explorer 6.0, 7.0, 8.0
- Click on ‘Tools’ at the top of your browser window and select ‘Internet Options’
- In the options window navigate to the ‘Privacy’ tab
- To enable cookies: Set the slider to ‘Medium’ or below
- To disable cookies: Move the slider to the top to block all cookies
- Note there are various levels of cookie enablement and disablement in Explorer. For more information on other cookie settings offered in Internet Explorer, refer to the following page from here
- Click on ‘Tools’ at the browser menu and select ‘Options’
- Select the Privacy panel
- To enable cookies: Check ‘Accept cookies for sites’
- To disable cookies: Uncheck ‘Accept cookies for sites’
- Note there are various levels of cookie enablement and disablement in Firefox. For more information, refer to the following page from here
- Click on ‘Setting’ at the browser menu and select ‘Settings’
- Select ‘Quick Preferences’
- To enable cookies: check “Enable Cookies”
- To disable cookies: uncheck “Enable Cookies”
- Note there are various levels of cookie enablement and disablement in Opera. For more information on other cookie settings offered in Opera, refer to the following page from here
Safari on OSX
- Click on ‘Safari’ at the menu bar and select the ‘Preferences’ option
- Click on ‘Security’
- To enable cookies: In the ‘Accept cookies’ section select ‘Only from site you navigate to’
- To disable cookies: In the ‘Accept cookies’ section select ‘Never’
- Note there are various levels of cookie enablement and disablement in Safari. For more information on other cookie settings offered in Safari, refer to the following page from Apple: All other browsers, Please look for a “help” function in the browser or contact the browser provider.
Any questions about this policy should be sent by e-mail to our privacy officer at firstname.lastname@example.org or in writing to: Company Secretary. Maistro UK Limited, 3 Kew Court, First Floor, Pynes Hill, Exeter