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Privacy Statement

In this Privacy Statement the terms, ‘we’ or ‘us’ means Maistro UK Limited, registered in England and Wales 06211244.

Your privacy is important to us, and we are committed to keeping your information secure and managing it in accordance with our legal responsibilities under applicable data protection laws.

This Privacy Statement (together with our Cookie Policy, Website Terms and Conditions and any other documents referred to therein) sets out the basis upon which we will process personal information we collect from you when you apply for and/or express an interest in a service and during the provision of that product or service, or that you provide to us through www.maistro.com (“Website”) or over the phone.

Please read this Privacy Statement carefully as it contains important information to help you understand our practices regarding any personal information that you give to us.

By accessing, browsing or otherwise using the Website you confirm that you have read and agree to this Privacy Statement. If you do not agree with any part of this Privacy Statement, you should not use the Website. If you are applying for our services online and do not agree with any part of this Privacy Statement, you should not continue with your application.

Privacy Policy

Our sites contain links to third party sites which are not subject to this privacy policy. We recommend that you read the privacy policy of any such sites that you visit.

Information Collected

Personal information may be collected by us and this policy applies to any of our websites from which you have accessed this privacy policy. We collect personally identifiable information about you (your “Data”) through:

  • The use of enquiry and registration forms
  • Your purchase of any our products or services
  • The provision of your details to us either online or offline.
  • Corresponding with us by phone, e-mail or otherwise

The elements of your Data that we may collect include:

  • Name, Job title, Company name, Company address, phone and fax number
  • Home address and phone number, Mobile telephone number, E-mail address
  • Financial and payment details such as credit card information
  • Date of birth
  • Educational history, work experience and other information from your CV if you provide this to us
  • Market research data such as readership patterns
  • Usage statistics
  • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.

Use of Your Information

Your information will be used by us in connection with the following purposes:

Purpose

Service Provision and Internal Processing

  • Providing you with a personalised service;
  • Allowing you to participate in interactive features of our service, where you choose to do so;
  • Providing you with information about products and services we offer (if you agree to receive such information);
  • Processing orders, registrations and enquiries;
  • Conducting market research surveys;
  • Providing reports to our customers;
  • To build up marketing profiles;

Management of Relationship

  • To manage, analyse, understand and develop your relationship with us;
  • To inform you about improvements to the Website;
  • To aid strategic development;
  • To keep you informed of any of our other/new products and services and identify and market products and services that may be of interest to you, where you have chosen to be made aware of this;

Legal obligations

  • To audit usage of the site. We use technology on the registration and manage my account pages of some of our websites, which may record user movements, including page scrolling, mouse clicks and text entered. It will not record financial information such as credit or debit card details. The data we collect in this way helps us to identify usability issues, to improve the assistance and technical support we can provide to users and is also used for aggregated and statistical reporting purposes;
  • If we are obliged to disclose information by reason of any law, regulation or court order;
  • To conduct statistical analysis and research (where possible using anonymised data);

Queries/Problems

  • To respond to any queries or complaints that you raise;

Training, Service Review and Statistics

  • For training purposes and to enhance or review the service we provide or have provided to you;
  • To conduct statistical analysis and research (where possible using anonymised data);

Other

  • To consider you for potential job opportunities where you complete a candidate registration form;
  • To transfer information to any entity which may acquire rights in us;
  • For any other purpose to which you agree.

How We Might Share Your Information

The third parties with whom we may need to share personal information to help us provide services and products to you and to run our Website are:

  • business partners, sub-contractors and third party suppliers we engage to provide services which involve processing data on our behalf;
  • entities who may or do acquire any rights in us for the purposes of a business sale or reorganisation;
  • any member of our group (which means our subsidiaries, our ultimate holding company and its subsidiaries (as defined in s.1159 Companies Act 2006 or in accordance with a properly executed court order or as otherwise required to do so by law;
  • advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. analytics and search engine providers that assist us in the improvement and optimisation of our site;
  • credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
  • HMRC, who may then pass information on to a relevant overseas tax authority. If you are required to pay tax in another country, then we may be required to disclose details of the interest earned on your accounts. Please note, if this condition applies, or we reasonably think that it might, we may also: (i) ask you to supply documents or other information which we need to comply with our legal obligations; or (ii) close your account if you do not respond or do not co-operate with us;
  • Law enforcement bodies in order to comply with any legal obligation or court order.

We also use information in aggregate form (so that no individual user is identified by name).

These parties may be located in the UK, other countries in the European Economic Area or elsewhere in the world. Different privacy laws may apply in these countries and you understand and unambiguously agree to the transfer of personal information to these countries and parties. We only make these arrangements or transfers where we are satisfied that adequate levels of protection are in place to protect any information held in that country or that the service provider acts at all times in compliance with applicable privacy laws.

Retention of Your Personal Information

The personal information that you provide will be retained by us in accordance with applicable laws. However, we will take reasonable steps to destroy or de-identify personal information we hold if it is no longer needed for the purposes set out above.

Sensitive Personal Data

Sensitive personal data includes information about an individual’s health and other categories of personal information which are closely protected (e.g. criminal convictions). We do not generally process such information, unless you have voluntarily provided that information to us.

You agree that, to the extent that you have provided us with sensitive personal data, you provided it voluntarily and agree that we can use any sensitive personal data that you provide us to deliver products or services to you and/or determine your fitness to avail yourself of our products or services. Where possible we shall seek to minimise the collection and use of such sensitive personal data.

Credit Checking and Automated Decision Making

We carry out identification and verification and anti-money laundering checks when you apply for any of our products and/or services. Should you apply for a service (and at any time whilst you are a customer), we may use a credit scoring system and may search your records, including fraud prevention databases at credit reference agencies. We will monitor and record information relating to your credit performance and such records may be shared with credit reference agencies. Any searches will be recorded by the credit reference agencies and will be seen by other organisations making later searches. Any information you disclose that is false or inaccurate will also be recorded by the credit reference agency.

Credit scoring is an automated decision. If we reject your application solely on the basis of a credit scoring system, you can request human intervention and ask us to reconsider your application.

Marketing

From time to time, we may send you information regarding products that we perceive may be of interest to you (including in relation to products and/or services of our partners where we have your agreement). You may receive this information by letter, telephone, SMS or email. If, at any time, you prefer not to receive further communications from us in any or all forms (except in connection with information, products or services that you specifically request), you will have the ability to unsubscribe from such communications by means of a link provided in every e-mail that is sent to you by us or by contacting us (See section on Contact Us below).

Third Party Websites

This website may contain links to other websites. We accept no responsibility or liability for the content of other websites which are not under our strict control, in particular, we are not responsible for the protection and privacy of any information which you provide whilst visiting other websites and such sites are not governed by our Privacy Statement. Please see section titled ‘Access to Website’ in our Website Terms and Conditions for further details.

Email

Emails sent via the internet can be subject to interception, loss or possible alteration, therefore we cannot guarantee their security. Although we will do our best to protect your personal information, we cannot guarantee the security of your data sent by email and therefore will have no liability to you for any damages or other costs in relation to emails sent by you to us via the internet. If you would like to contact us, please see the section below or use our contact us page.

Transfer of Data

The Internet is a global environment. Using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing Maistro sites and communicating electronically with us you acknowledge and agree to our processing of personal data in this way. By agreeing to our transfer of your Data to third party organisations for them to send you details of products and services offered (as detailed above) you are deemed to provide your consent to any transfer of your Data to organisations based outside the European Economic Area including to staff operating outside the EEA who work for us or for one of our service providers. By submitting your personal data, you agree to this transfer, storing or processing. Maistro UK Limited will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Security Policy

Maistro UK Limited has appropriate measures in place to ensure that our users’ Data is protected against unauthorised access or use, alteration, unlawful or accidental destruction and accidental loss. User Data may be transferred outside Maistro UK Limited to data processors such as fulfilment houses but they will act only on our instructions to provide the services required.

Your Rights

You have the right to request copies of certain of your personal information within our custody and control and details of how we use that information. If you think any of the personal information we hold about you is inaccurate, you may also request it is corrected or erased. You also have a right, in certain circumstances, to require us to stop processing your personal information and/or to withdraw your agreement to processing based on ‘consent’, but this does not apply where we have other legal justifications to continue processing your data or an overriding legitimate interest (i.e. where processing is necessary for the performance of a contract).

In relation to all of these rights, please email us at gdpr@maistro.com. Please note that we may request proof of identity.